Refund policy

We have a 30-day return policy, which means you have 30 days after order placed to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need to provide proof of purchase, by providing requested information. 

To start a return, you can contact us at customer_service@vinyaaura.com. Please note that returns will need to be sent to the provided in email address.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Return Shipping (Customers Outside the European Union)
For all customers located outside the European Union, you are responsible for arranging and paying for return shipping. We do not provide prepaid return shipping labels. Where a return is not the result of an error or fault on our side — for example, a return requested simply because you changed your mind — the full cost of return shipping, and all risk associated with the return shipment (including any loss, theft, or damage while the item is in transit), is solely your responsibility.
You must return the item using a trackable shipping service and provide us with the tracking information for your return shipment. We are not responsible for returned items that are lost or damaged in transit, and no refund can be issued until we have received and inspected the returned item.

You can always contact us for any return question at customer_service@vinyaaura.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately (SAME DAY of delivery) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days 75% of payed sum. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at customer_service@vinyaaura.com

Right of Withdrawal (European Union ONLY)

If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party indicated by you (other than the carrier), receives the goods. To exercise your right of withdrawal, you must notify us of your decision by means of a clear statement. You may contact us by email: customer_service@vinyaaura.com

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments received from you, including the cost of standard delivery (excluding any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us). Refunds will be issued using the same payment method used for the original purchase. You will not incur any fees as a result of the reimbursement.

Returning the Goods

You must send back or hand over the goods to us without undue delay and no later than 14 days from the day on which you informed us of your decision to withdraw. The deadline is met if you send the goods before the 14-day period has expired. You are responsible for the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.

Exceptions

The right of withdrawal does not apply where permitted by applicable law, including but not limited to: Goods made to the consumer's specifications or clearly personalized. Sealed goods that are not suitable for return for health protection or hygiene reasons if unsealed after delivery. Digital content supplied electronically where performance has begun with the consumer's prior express consent and acknowledgment that the right of withdrawal is thereby lost. Any other products or services exempt under applicable European Union consumer protection laws.